Shipping and shipping costs
This is a translation for your convenience. Only the German version is legally binding.
Delivery area
We deliver to Switzerland, Germany and Austria as well as to 38 further European countries: Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, the Faroe Islands, Finland, France, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, the Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Vatican City.
Shipping costs
Shipping costs CHF 5.90 per order. From an order value of CHF 50 it is free. What counts is the amount shown as the subtotal at checkout, that is, after any discounts have been deducted.
This applies in every country we deliver to.
From a subscription, every delivery is free, regardless of the order value.
Outside Switzerland we convert into euros. You will see the exact amounts at checkout before you order.
Customs and taxes
We cover customs duties and import tax in every country we deliver to. No further charges apply on delivery, including any handling fee from the carrier.
All prices in the shop are final prices and include all taxes and duties. The amount you see at checkout is the amount you pay.
Where the parcels come from
Most of our products are shipped directly from the warehouse of our manufacturing partner. We keep a small stock in Switzerland and ship from there as well.
That is also the reason for our delivery time: we save ourselves an intermediate stop and pass the difference on through the price.
Delivery times
To Switzerland, Germany and Austria the standard delivery time is 6 to 12 working days. To the other 38 countries delivery takes 10 to 25 days. The period starts as soon as we have received your payment. Working days are Monday to Friday, excluding public holidays. No deliveries are made on Sundays and public holidays.
If you order several items with different delivery times, we generally ship them together – the time of the item that takes longest then applies. Around public holidays and larger promotions it can take a little longer.
As soon as your parcel is on its way, you will receive an email with the tracking number. You can follow it via order tracking.
Transport risk
The risk in transit lies with us. If a parcel is lost or arrives damaged, get in touch with us.
Payment methods
Credit card, Klarna, Google Pay, Apple Pay and TWINT.
Through the PayPal checkout option additionally PayPal and PayPal Express.
TWINT is only available for orders from Switzerland.
TWINT and Klarna are not suitable for recurring payments. If there is a subscription in your cart, they are therefore not available for that order; credit card, PayPal, Apple Pay and Google Pay remain. The details are in the cancellation policy.
Payment by invoice (e-banking) is also possible. To use it, contact us beforehand through one of our channels – email, WhatsApp or the contact form. The payment deadline is stated on the invoice.
When paying by credit card, the amount is debited when you place the order. If we do not accept the order, we refund it.
Questions
If you have questions about your order or about these terms, you can reach us at kontakt@zorvito.ch or through our contact form.